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2009 Product Innovations

SaaS (Software as a Service) and Cloud Computing


Product/Technology:
GFI MAX RemoteManagement

Hardware, Software or Service: Service

Launched: July 2009 (New)

What it does? GFI MAX RemoteManagement delivers an award-winning suite of remote management monitoring and support tools to IT support organisations and Managed Service Providers (MSPs) worldwide who wish to take better care of their clients at less cost.MSPs use GFI MAX RemoteManagement's real-time systems monitoring automated daily health checks asset tracking patch management own-brand client reporting and remote support solutions to build recurring revenues drive down their operating costs deliver best-of-breed IT support services and grow their businesses.With GFI MAX RemoteManagement MSPs can start monitoring and managing their clients in just 10 minutes. The system is easy to use quick to install and there's no training required. For just cents per day users can enjoy a cancel anytime risk-free contract with free support and free upgrades.

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GFI Software

2010 Product Innovations - Network Products Guide


What makes it Innovative?

From the outset, GFI MAX RemoteManagement allowed IT support companies to automate monitoring of multiple clients’ systems remotely through multi-tenancy– saving the IT company valuable time and resources and allowing them to focus on providing improved/ more efficient service.

It was also one of the first (and few) solutions that was both SaaS-based and offered on a subscription model – making it easy for IT co’s to deploy quickly without risk to their business – not locked in to any long term contract, and no minimum requirements for installation. The system can be deployed remotely, no hardware. Low cost pricing making it the easy, affordable solution.

It was also the first RMM system to offer ‘total systems branding’ (dashboard including URL, reports, emails) – allowing the IT company to brand as their own and sell the system as their own.

Over the past few months, our customers have seen continuing innovation through continual product development.

There has been huge investment in R&D and product development, and a substantial expansion on product functionality, growing the capability of the system from its traditional strengths in Monitoring Servers, to now offer comprehensive Management and Monitoring across the entire IT infrastructure – servers, desktops, asset management, remote support, customer reporting, patch management and proactive maintenance through automated, pre-defined and user defined preventative maintenance.

All of these deliver huge product efficiency gains to those using the system and helping them grow and develop their business by moving into a recurring revenue business model (Managed Services). Hence the huge growth in system adoption over the last 12 months.

Targeted Users: IT support companies VARs and MSPs

Satisfied Customers: Yes, vendor claims satisfied customers.

Company: GFI Software
15300 Weston Parkway Suite 104,
Cary NC 27513 USA

 
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