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2009 Product Innovations

Mobile Solutions


Product/Technology:
Kronos Workforce Mobile™ Scheduler

Hardware, Software or Service: Software

Launched: January 2010 (New)

What it does? Kronos Workforce Mobile Scheduler is a comprehensive employee communication solution that allows organizations to efficiently manage scheduling challenges by leveraging mobile technology. Managers can send shift requests to employees via text (SMS), Intelligent Voice Response (IVR), and email. Employees can use familiar mobile technology to accept or decline shifts. Workforce Mobile Scheduler is integrated with Kronos Workforce Scheduler so shift requests automatically follow an organization's defined business rules. This ensures that only appropriate workers are sent notifications for available shifts. Shifts are easily filled with the right employee for the job, eliminating the need for managers to individually call multiple employees.

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Kronos’ mobile scheduling application allows organizations to quickly and easily fill shifts and ensure that the right person is in the right place at the right time. The Kronos solution is an exciting example of innovative uses of mobile technology in the workplace.

2010 Product Innovations - Network Products Guide


What makes it Innovative? Workforce Mobile Scheduler is an easy-to-use solution designed specifically around how people communicate in today's fast-paced world. It provides a one click solution to fill open shifts. The mobile application expedites the process of filling open shifts, transforming what had been a time-consuming and frustrating process that required managers to individually call staff via landline phones in an attempt to resolve staffing shortfalls. Workforce Mobile Scheduler saves managers time by enabling them to communicate by leveraging the immediacy and responsiveness of mobile communications. Workforce Mobile Scheduler offers managers flexibility in how they interact with employees and their workforce management system. The solution improves employee satisfaction; Workforce Mobile Scheduler delivers fast two-way communications allowing employees to access open shifts through their personal mobile devices with fair and easy access. A fully staffed workforce ensures that an organization's operational and customer service objectives are supported through the use of Workforce Mobile Scheduler.

Targeted Users: Workforce Mobile Scheduler helps organizations fill their open shifts using mobile devices. In particular, Workforce Mobile Scheduler is a beneficial software solution for retail, hospitality, education, and healthcare organizations. In retail and hospitality organizations, store managers can fill an open shift with qualified help in minutes allowing them to provide consistent quality customer service and avoid incurring needless overtime costs. In education, school officials can find a qualified substitute teacher in minutes, allowing them to return to the important task of helping students, parents, and administrators. At healthcare organizations, nurse managers can fill an open shift with qualified help quickly, allowing them to take care of the acute patients who need immediate attention. This ensures that quality care is maintained while overtime costs are avoided.

Satisfied Customers: New

Company: Kronos Incorporated
297 Billerica Rd
Chelmsford MA 01824 USA
Tel: (978) 250-9800

 
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