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2009 Product Innovations

SaaS (Software as a Service) and Cloud Computing

LiveOps On-Demand Contact Center Platform

Hardware, Software or Service: Software-as-a-Service

Launched: April 2009 (Upgrade)

What it does? The LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center solution in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. This platform provides an end-to-end solution for call center functionality and includes a robust Interactive Voice Response (IVR) call routing agent management call recording quality monitoring real-time reporting and analytics. It provides unprecedented visibility across every call center function and offers the scalability security and integration features.

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The LiveOps On-Demand Contact Center Platform exemplifies the ideal of ongoing innovation. As a SaaS platform, the company is able to continually rollout new functionality and services without the customer having to pay for costly upgrades or dealing with downtime.

2010 Product Innovations - Network Products Guide

What makes it Innovative? The pressure for cost reduction calls for on-demand solutions. LiveOps' on-demand platform optimizes technology and workforce capacity to match fluctuating business needs. Extra contact center infrastructure is instantly scalable when needed and companies pay-per-use. The solution can be implemented in a matter of weeks and ongoing changes may be conducted by a business user realizing the need for changing business needs. Similarly the LiveOps platform also enables companies to utilize the on-demand workforce professional at any time.

Targeted Users: Enterprise customers particularly from the Financial Services, Retail, Insurance/Health Insurance verticals.

Satisfied Customers: Yes LiveOps has over 200 satisfied customers ranging from small businesses to Fortune 500 companies. These include:, West Marine, VForce/AAA Ohio.

Company: LiveOps
5425 Stevens Creek Blvd
Santa Clara CA 95051 USA
Tel: 408-844-2731

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